Managing the customer experience
Customers are the cornerstone of any business. Whether they are placing an order or inquiring about a shipment, how your CSRs present themselves is how your customer will view your service. That is why it is so important that your customer service be able to quickly and accurately enter orders and answer customer inquiries.
14M ERP was designed to streamline the order entry process. Our interface allows the user to take orders in a fraction of the time of conventional systems, with unbelievable accuracy. Customer assigned product lists allow you to further optimize the process by placing the most commonly ordered items on the screen at the start of every order. Drill down to customer history, item usage, and contact management all from the same screen. With large call volumes, order entry can be hectic. 14M ERP allows you to easily manage high volume by placing multiple orders at once. Additionally, comprehensive searches and reviews allow you to quickly locate any given order and track its progress from order placement through delivery. If your customers and/or salespeople have web access find out how web ordering can automate the order entry process. Additionally find out about our EDI integeration.
Increasing your Purchasing Power
Have you ever had to tell a customer that you didn't have a popular product that they were looking for? Is dead or slow moving inventory cluttering your warehouse and consuming funds that could be better used elsewhere?
Not having the product that your customer wants when they want it, loses your company sales, and may leave customers seeking alternative distributors. Dead or slow moving inventory is a drag on cash flow and a nightmare for a facility manager to inventory.
100% fulfillment is what your customer demands. 14M ERP will give your purchasing and replenishment departments the tools that they need to accurately predict and procure inventory. The system will interpret your customers' demands based on usage history, and using vendor lead times it will create orders for your buyers to review. Every phase of the purchase, from creation to receipt and beyond, can be monitored via our PO Arrivals Monitor (POAM) tracking system.
- Total dollar, Sterling, Euro, weight, and cube can be quickly viewed as an order is entered.
- Multiple units of measure available for purchasing.
- Layer and Pallet configurations are displayed to ensure proper ordering quantities.
- PO Arrivals Monitor (POAM) provides real time tracking of PO arrivals, scheduled arrival times, and receiving status across multiple facilities.
- View receiving histories by PO including a scanned bill of lading.
- EDI support for transmitting Purchase orders (850) and Movement Reports (852).
Contact our sales department to find out how we can help improve your purchasing power.